1. INTRODUCTION
Welcome to https://hurghada-dive-top.com/ -We are a company based in Hurghada, Egypt, dedicated to offering diving trips in the Red Sea. We appreciate your business and trust. Please read this Privacy Policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy.
2. DATA COLLECTED
DATA STORAGE LOCATION
We are a Hurghada-based company, and our web servers are hosted in a secure location that complies with relevant data protection regulations. Your data is securely stored, ensuring that your personal information is protected.
REGISTRATION DATA
If you register on our website, we store your chosen username, email address, and any additional personal information added to your user profile. You can view, edit, or delete your personal information at any time (except changing your username). Website administrators can also view and edit this information.
PURCHASE DATA
To book diving trips or receive customer support, you may need to provide purchase details on our Site. These purchase details, including any associated codes, will be stored securely alongside your user data. This is required for us to provide you with booking confirmations, customer support, and other related services.
SUPPORT DATA
If you register on our website and have a valid account, you can submit support requests for assistance. The data you provide during support interactions will only be used to resolve your inquiries and will be stored securely.
COMMENTS
When you leave comments on the website, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email and is used solely for customer service purposes. It is never used for marketing purposes or shared with third parties.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website, please use this link: [Google Analytics Opt-out](https://tools.google.com/dlpage/gaoptout).
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
– Verification/identification of the user during website usage;
– Providing Technical Assistance;
– Sending updates with important information about our services;
– Checking account activity to prevent fraudulent transactions and ensure the security of our customers’ personal information;
– Customizing the website to make your experience more personal and engaging;
– Ensuring overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, such as YouTube videos. Embedded content from other websites behaves in the exact same way as if you visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
We use the Facebook page plugin to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: [Facebook Privacy Policy](https://www.facebook.com/privacy/explanation).
We use the Twitter API to display our tweets on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: [Twitter Privacy Policy](https://twitter.com/en/privacy).
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. Your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: [YouTube Privacy Policy](https://www.youtube.com/t/privacy).
4. COOKIES
This site uses cookies—small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for functions like shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. Cookies generally exist to improve your browsing experience. However, you may prefer to disable cookies on this site and others. The most effective way to do this is to disable cookies in your browser settings.
NECESSARY COOKIES (ALL SITE VISITORS)
– cfduid: Used for our CDN (Content Delivery Network) to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: [CloudFlare Privacy Policy](https://www.cloudflare.com/privacypolicy/).
– PHPSESSID: Used to identify your unique session on the website.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered user of our site, there is no personal information we can retain or view regarding yourself.
If you are a registered user, your personal information can be accessed by:
– Our system administrators.
– Our support staff when they need to access the information in order to provide you with assistance.
6. THIRD PARTY ACCESS TO YOUR DATA
We do not share your data with third parties in a way that would reveal your personal information (such as email, name, etc.)
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until you request its removal. We use this data to recognize and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (except for your username). Website administrators can also view and edit this information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site to encrypt user communications with the servers, ensuring that personal identifiable information is not captured or hijacked by unauthorized third parties.
In case of a data breach, system administrators will immediately take all necessary steps to ensure system integrity, contact affected users, and attempt to reset passwords if required.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you request that all of your data be erased, we will no longer be able to offer you support or other product-related services.
GDPR RIGHTS
Your privacy is critically important to us. We aim to support the GDPR standard. As such, we permit residents of the European Union to use our services and comply with the European General Data Protection Regulation (GDPR). For more details, please see here: [EU GDPR Information Portal](https://eugdpr.org/).
10. THIRD PARTY WEBSITES
Our Site may contain links to third-party websites. These third-party websites are not screened for privacy or security compliance by us, and you release us from any liability for the conduct of these third-party websites.
All social media sharing links, either displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, along with any other policies in place, does not create rights enforceable by third parties or require disclosure of any personal information related to members of the Site. We bear no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third-party links.
11. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.